im gonna try and explain to you what might be happening in your situation. Since i oversee the shipping/receiving where i work, ill pass you some knowledge. You go into the shop and order some parts. The person who takes your order then calls up his sales rep/parts distributor and orders your parts thru them. Usually, if the parts are in stock the distributor will ship out the parts in 2 days tops. Heres the tricky part, once the order has been entered into their system (online/internet based) which is probably connected to all their delivery services (ups, fed ex, etc) it automatically sends a notice for pick up to that delivery service saying weve got parts for you to pick up. To keep track of this transaction, it is labeled with a conformation/tracking number telling what day the delivery service was notified to pick up parts for delivery. Usually when theres a back order item the distributor will hold the entire order to save on shipping charges and ship out once they get all the parts on hand. You will still receive the tracking number but it wont show up on the delivery service's customer tracking info cause they havent picked up yet. In your case im guessing the rota wheels are on back order, so the distributor has to contact the provider/fabricators which is Cosmic Marketing Corp. ( rota wheels distributor ,US based) and order thru them. This part sucks because if Cosmic dosent have em in stock, your gonna be waiting for months. Rota wheels are made in the Phillipines, they will not ship just one set of wheels, you will have to wait for the next batch (heres the save on shipping cost again). Its pretty complicated because there are so many steps in the process, i order from you, he orders from them, they order thru yatatata...The shop you ordered from cant give you the exact info your looking for because hes basically lost like you. The info that goes back and forth is usually misleading, to keep that good relations between providers/distributors/account holders/customers. example; i tell him parts will be shipped out in 1 month, he then tells the next person parts will be received in 2 weeks, that person tells you, your parts will be here in 1 week. Theres always a restocking fee when you make special orders ( order parts they dont stock in their store). Eventho you cancelled the parts , you still gotta pay em... that 25% is distributed between the store owner/distributor/fabricators all they way down to the source for putting their energy into your order.
