Well they were quick to reply, which is good.
Their response (and my reply below):
-----Original Message-----
From:
[email protected]
I just want to offer my sincerest apologies regarding this matter. Of course
we assume when a customer requests that their order is sent to their place of
business that they will receive it unopened. In addition to opening your
package someone would have to also open a sealed envelope inside your package
that had your name and order number written on the outside. Unfortunately we
did not have control over who received your package at your place of
business. Nevertheless, we do apologize. Would a $35 gift certificate to our
online store help to earn your forgiveness? If it would I would be happy to
send you one.
Your oppinion is also important to me. This is the first time that this has
happened. In your oppinion should we not send the actual reciept along with
our invoice? Thank you for your help.
Dwayne McPeeks
4 Star Products
My reply:
Thanks for your reply. Whoever opened the box, also opened the envelope. Since the box was on someone's desk for two days before they contacted me (we have 10,000 employees at this site), I have no idea how many people could have had access to the information.
Perhaps it would be better if you had the credit information XXX'd out (that is, credit card numbers replaced with "X") on any documentation if you intend to include the receipt. After all, I know my own credit card number and don't need verification of it.
Many vendors X-out credit card information (or include just the last four digits) - even when you might be making a purchase at a store. This approach may be a solution to a situation like the one I encountered.
